The internet is all a “buzz” with the news that the 1st phase of the Medicaid roll out in LA is not going well. There are countless reports of participants who can’t get through to customer service reps, doctor listing that are not complete or inaccurate creating issues in getting participants enrolled.
We are sure this it is not the way that any of the Managed Care Plans that were contracted with Bayou Health were looking to start the year.
Fact is even with a great plan and complete list of services it takes the right number of people with the right technical skills to get the job done. Today’s news has me wondering if the right effort was put into the “human resource” plan needed in LA.